Call Center Services
Outsource Your Calls, Focus on Growth
Outsource your calls to us and you focus on business groth
We Answer, You Grow
At Tech soft system we provide professional call center services to our clients for all of size business. We handle incoming calls, emails, and chat support with efficiency, professionalism and care.
Whether youare a startup, SME or a large enterprise, our trained agents who have years of experience in customer support and Sales can manage your calls, answer customer inquiries and guide them properly according to there queries.
At Tech Soft System, we are specialize in providing reliable and professional professional call center services to business to help them stay connected with there clients, with a dedicated team of trained agents during there shift they will just focus on your calls emails and chat support no other work.
Our goal is to to act as seamless extension of your brand, delivering consistent, High-quality communication that can increase your conversation rate customer satisfaction and business efficiency as well.
Whether you’re a small business or large enterprise, Tech Soft System is here to help you to make sure that every call counts.
Inbound Call Answering
We have a team of agents who will answer your calls in real-time, providing a seamless experience to your clients. Never miss a lead or support requent again
Customer Support Services
From Basic FAQs to complex queries we provide knowledgeable and friendly support to keep your clients satisfied. Will make sure to increase you conversation rate
Email and Chat Support
We will provide you a dedicated member who will support you in calls handling emails and Chat support on your website as well. So there will be no chance of losing any lead,
24/7 Availability
Need 24-7 agents for your business? we are here to help you with 24-7 customers Support Service. No matter of the time zone.
Booking & Order Taking
We will manage your calendar, book appointments, and even taking orders over the phone and dispatching it on your behalf
Call Transfers & Message Taking
Any urgent matters forward to your team? we will transfer the live calls or take detailed messages to ensure prompt follow-up.
Why Choose Tech Soft System for Call Center Support Services?
Professional, Trained Agents
At Tech Soft System we have a team of professional and experienced team who have well experienced in handling calls, Emails and chat support to there clients.
Custom Scripts & Responses
We tailor our communication approach to match your company’s tone and processes.
Scalable Solutions
Whether you're receiving 10 calls a day or 1000, our infrastructure scales with your needs.
Cost-Effective
Save time and money by outsourcing your call handling without compromising on quality.
Our Process – How We Work with You
1. Initial Consultation and Requirements
We understand your business, your customers, and the type of support required—whether inbound, outbound, or 24/7.
Goal: Identify pain points, call volume, peak hours & industry needs.
2. Customized Solution Design
We craft a custom call center plan—scripting, call flows, escalation process, and ideal agent profiles.
Goal: Build a scalable, brand-aligned service plan.
3. Agent Training & System Integration
We train agents with product/service knowledge, CRM systems, and customer interaction guidelines.
Goal: Agents fully understand your systems and expectations.
4. Quality Testing & Soft Launch
Mock calls with different scenarios ensure agent readiness and client-handling under pressure.
Goal: Ensure smooth operations from day one.
5. Go Live & Full Operation
After approval, your team goes live. We handle calls per your plan—professionally and efficiently.
Goal: Provide seamless, high-quality support.
6. Ongoing Support & Optimization
We deliver reports, feedback, and improvements. Post-service calls gather real customer reviews.
Goal: Continuously improve & evolve with your business.
Contract & Billing
At Tech Soft System, we believe in clear communication and transparent billing. Our goal is to make your experience smooth, reliable, and predictable — just like our call center services.
Transparent Pricing
$4 per Hour per Agent
Flat rate across all services—calls, emails, or chat support. Whether you need 1 agent or a full team, pricing stays simple and scalable.
- ✅ No Hidden Charges
- ✅ Pay only for actual agent hours
Payment Terms
- 40% Advance: At contract start or beginning of each month.
- 60% End of Month: Based on actual agent hours.
Invoices come with a detailed breakdown of services and hours worked.
Flexible Contract Options
- Monthly Rolling: No long-term commitment. Review monthly before continuing.
- 6–12 Month Contracts: Ideal for dedicated teams — includes discounted rates.
Simple Billing & Payments
- Billing Cycle: Monthly
- Payment Methods: Bank transfer, card, crypto
- Invoice Delivery: Emailed at start & end of each cycle
Tailored to Your Business
Need support during peak hours, weekends, or in multiple languages? We customize your service plan and agent hours to meet your exact needs.
Whether it’s seasonal campaigns, overflow call handling, or unique billing structures, we create solutions that fit your growth.
📞 Get a Custom Quote
