Call Centre Services.
Enjoy professional support from a team of customer service experts.
Starting From £ 2.9 Per Hour
Why Its Work.
Capture every lead
Be available to your potential consumers. Anywhere and whenever.
No voicemail, no bots
Win more business with real people, not automated voices.
Manage my calls
Busy? Have an important meeting? We've got you covere
Know my callers
We recognise your returning callers for a personalized experience.
Unique to you
No two businesses are the same. Your call flow is tailor-made for you.
CRM integration
We integrate seamlessly with your current systems.
How can a call center help your business?
Are you thinking about using a call center for your company? Unlike a physical call center, our call center system delivers 24/7 coverage from a group of virtual receptionists.
We offer the same reliable service as a call center without the additional expenses associated with maintaining an office.
You have protected against regional service interruptions and natural calamities thanks to the virtual call center workers dispersed around the UK.
Anyone can pick up a phone. The way we answer your calls is completely unique.
How we know the call is for you
When a call comes in, your company’s information is instantly presented to your PA here at Tech Soft System. As a result, they are always prepared to answer the phone and are just as informed as any member of your in-house staff.
We can tell if they’ve called before
Our technology gives your PA the name of the caller (so there’s no need to ask again), who they phoned for, and why if they’ve called previously. Similar to this, let us know if you have VIPs that you want to handle differently or if less important calls go unanswered.
We're able to have a free-flowing conversation
Your caller will believe they are speaking to you because we never restrict the conversation to fit a predetermined template. Your address, directions, product details, and anything else you deem important will all be provided so your PA can have a more informed, natural conversation with your caller.
We know your team's real-time availability
Your PA can access live availability, call transfer, and messaging options for each team member, unlike other suppliers that can only provide a few basic diaries, such as a new inquiry line. Changes may be changed whenever you want via our app, portal, or, if accessible, by viewing your Microsoft Teams status.
We carry out the necessary steps to complete the call
Your PA can schedule appointments or submit pre-qualified inquiries right into your CRM. In contrast to a typical receptionist, our technology enables them to transfer calls to you in-office or at home, for example, via Microsoft Teams; if you aren’t accessible, they will send a message via email or text (you choose).
What can a UK Call Centre Solution do for your business?
FAQ.
You are given a divert number that is unique to you. Any calls received on that line will make your business information present automatically here at Tech Soft System and the call will be answered in your company name.
Engaging with callers 24/7 is a major challenge, especially for small and medium businesses that don’t want to pay for a team to operate around the clock. That’s why many businesses opt to outsource their customer support to an inbound call centre solution.
Every business is different, and every call centre solution will offer varying services. Tech Soft System offers a scalable call centre solution. You can adjust the amount of minutes you require each month and add new services (including live Web Chat Support and appointment scheduling) at no extra cost.
A call centre service can help your business by freeing up time for your existing team while providing the same high standard of customer service. If you’re having trouble answering calls, following up with enquiries or generally engaging with leads and clients, then an answering service is an invaluable support tool for your business.
A virtual call centre provides real-time responses to business calls and web chat interactions. Call centre agents respond to calls and on-site web chat interactions, and record and relay messages to the business owner or other relevant member of staff.
We work with your current team and design call flows to respond to your business needs. If you already have a receptionist team, you can choose an out of hours call centre solution, or simply opt for us to handle your overflow calls.
Can’t find the answer to your question? Call us now: 01174270196
